Yes, we provide a full range of design services to assist you in developing your e-bike product. Our skilled design team specializes in creating high-quality 3D renderings, detailed technical drawings, and functional prototypes to bring your vision to life.
The lead time for manufacturing a custom e-bike varies depending on the complexity of the project and the quantity ordered. Generally, we can complete a custom e-bike project within 1 to 7 weeks. For more intricate designs or larger quantities, the production time may be slightly longer. We always aim to deliver high-quality products within the agreed timeframe, and will communicate with you to ensure expectations are met.
Our minimum order quantity (MOQ) varies depending on the specific e-bike model and the customization requirements. Different models and customization options may have different MOQ thresholds. For more precise information regarding MOQ for the model you're interested in, please contact our sales team, and we will provide you with the details tailored to your needs.
We are dedicated to building long-term, mutually beneficial partnerships with our customers. Our approach is centered on consistently delivering high-quality e-bikes at competitive prices, while maintaining open, transparent, and proactive communication with every client. By understanding each customer's unique needs and providing tailored solutions, we foster trust and collaboration, ensuring long-term success and satisfaction for both parties.
Our factory places a high priority on both on-time shipment and strict quality control at every stage of the manufacturing process. From sourcing materials to final assembly, we ensure that each step is meticulously monitored to meet our high standards. Additionally, we leverage Alibaba Trade Assurance, which provides 100% payment protection for buyers, safeguarding against delays and any quality issues. This ensures that our customers receive their products on time and in excellent condition.
Yes, we offer flexible order fulfillment and allow mixed orders of different e-bike models within a single container. This gives you the convenience of ordering various models in one shipment, optimizing your logistics and reducing costs. Please inform us of your desired models, and we will coordinate the best way to combine them for efficient shipping.
Yes, we keep a stock of selected e-bike models that are ready for immediate shipment. This allows us to fulfill urgent orders quickly and efficiently, ensuring that you can receive your products without delay. If you need an e-bike urgently, please contact us to check availability and delivery timelines for your desired model.
We provide a comprehensive warranty on all our e-bikes, which typically ranges from 1 to 2 years depending on the specific components such as the battery, motor, and frame. This warranty ensures that your e-bike is protected against manufacturing defects and performance issues. For detailed warranty information, including terms and conditions for each component, please feel free to contact our sales team who will provide you with the necessary details.
We offer flexible payment terms to accommodate different customer preferences. Our accepted payment methods include T/T (Telegraphic Transfer) and L/C (Letter of Credit). Additionally, we support Alibaba Trade Assurance, which provides secure and reliable payment protection, ensuring that your transaction is safe and your order is delivered as promised.
Yes, we welcome sample orders for testing and evaluation at any time. We encourage you to experience the quality, performance, and features of our e-bikes firsthand before making a larger commitment. Ordering samples allows you to assess how well our products meet your needs and expectations, ensuring confidence in your purchase decision.