FAQs
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Service question
Shipping question
Production question
Request for stocking

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How soon will I get a response after submitting the request? When will the stock be ready?

You will receive a response within 1 business day. Depending on warehouse status, stock transfer takes 3–4 weeks, and production of new models may take up to 60 days. New electric bike models may require a longer preparation time. All plans are customized to your needs.

Is there a minimum quantity to request overseas ebike stock from Cemoto?

Cemoto recommends a monthly or quarterly order volume of 50+ units per model to apply for inventory reservation in our overseas warehouses. For smaller brands or flexible needs, we assess case by case. Our electric bike inventory service is designed for growing B2B customers.

If my target model is out of stock in the overseas warehouse, can Cemoto restock it for me?

Yes. Cemoto allows partners to request restocking for out-of-stock electric bike models in our USA and Europe warehouses. Simply submit the replenishment request form with your desired models and quantity. We will schedule stock transfer, production, or inventory reservation based on your timeline.

Where is your manufacturing facility located?

Our manufacturing facility is located in Jinhua, equipped with a state-of-the-art production line and supported by a dedicated quality control team. This ensures that all our products meet the highest industry standards.

Can you customize the battery for each e-bike design?

Yes, we can fully customize the battery for each e-bike design, adjusting its capacity, voltage, and dimensions to meet your specifications. Additionally, we can seamlessly integrate the battery into the frame for a clean and streamlined appearance.

What types of e-bike motors do you offer?

We provide a diverse selection of e-bike motors from leading manufacturers, including hub motors and mid-drive motors. Our engineers will assist you in choosing the most suitable motor for your e-bike, considering key factors such as power output, range, and torque.

What materials do you use for your e-bike frames?

We utilize a range of high-quality materials for our e-bike frames, such as aluminum, steel, and carbon fiber. The selection of materials depends on your project's specific requirements, including factors like weight, durability, and budget considerations.

What types of e-bikes can you manufacture?

We can manufacture a diverse range of e-bikes, including mountain bikes, city bikes, folding bikes, and cargo bikes. Our expert engineering team is available to collaborate with you on customizing designs and features to match your exact specifications.

How do you ship your products?

We ship our products globally using various shipping methods such as sea freight, air freight, and courier services. Our team will collaborate with you to select the most cost-effective and timely shipping solution tailored to your needs.

What are your lead times and delivery terms?

For certain e-bike models, we have stock available for immediate shipment, with lead times ranging from 7 to 15 days. For bulk production orders, the lead time typically varies between 45 to 60 days, depending on the order quantity and customization specifications. We offer a variety of flexible delivery terms, including EXW, FOB, CIF, DDU, and DDP, to accommodate your specific needs.

Do you offer design services?

Yes, we provide a full range of design services to assist you in developing your e-bike product. Our skilled design team specializes in creating high-quality 3D renderings, detailed technical drawings, and functional prototypes to bring your vision to life.

How long does it take to manufacture a custom e-bike?

The lead time for manufacturing a custom e-bike varies depending on the complexity of the project and the quantity ordered. Generally, we can complete a custom e-bike project within 1 to 7 weeks. For more intricate designs or larger quantities, the production time may be slightly longer. We always aim to deliver high-quality products within the agreed timeframe, and will communicate with you to ensure expectations are met.

What is your minimum order quantity (MOQ)?

Our minimum order quantity (MOQ) varies depending on the specific e-bike model and the customization requirements. Different models and customization options may have different MOQ thresholds. For more precise information regarding MOQ for the model you're interested in, please contact our sales team, and we will provide you with the details tailored to your needs.

How do you approach long-term partnerships?

We are dedicated to building long-term, mutually beneficial partnerships with our customers. Our approach is centered on consistently delivering high-quality e-bikes at competitive prices, while maintaining open, transparent, and proactive communication with every client. By understanding each customer's unique needs and providing tailored solutions, we foster trust and collaboration, ensuring long-term success and satisfaction for both parties.